Returns & Refund Policy

RETURNS & REFUNDS

Simple, fair and clearly explained.

At Eco Supplements LLC, we are a family-owned business committed to quality, transparency, and customer satisfaction. If something isn’t right with your purchase, this page explains when a return can be accepted and how the process works.

RETURN REQUEST Within 14 Days From the date of delivery

RETURN CONDITION Unused & Unopened Original packaging required

APPROVED REFUND 5–10 Business Days To the original payment method

BEFORE YOU RETURN

Return Eligibility

Due to the nature of supplements and consumable products, we can only accept returns when the following conditions are met:

Items are unused, unopened, and in their original packaging
The return request is submitted within 14 days of delivery
Items are in resellable condition

For health and safety reasons, we do not accept returns on opened or used products.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used supplements
Products with broken safety seals
Items marked as final sale
Gift cards

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery.

Please include:

Your order number
A description of the issue
Photos of the product and packaging

We will review your case and, if approved, provide a replacement or refund at no additional cost.

HOW IT WORKS

Return Process

Contact us

Send us your order details and tell us why you’d like to make a return.

Wait for approval

Our support team will review your request and provide return instructions if your return is eligible.

Send your return

Follow the provided instructions and keep your shipping information until the return has been completed.

Please do not send products back without prior authorization. Returns sent without approval may not be accepted.

Email: support@ecosupplements.com
Contact form: Contact Eco Supplements

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees are non-refundable.

Restocking Fee

RESTOCKING FEE 10–15%

A restocking fee may be applied to approved returns to help cover handling, inspection, and restocking costs.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued within 5–10 business days.

All refunds are issued only to the original payment method used at checkout.

Processing times may vary depending on your payment provider, including credit card companies, banks, Klarna, Afterpay, Affirm, or other payment services.

Late or Missing Refunds

If you haven’t received an approved refund yet:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellations

Orders may be canceled within 12 hours of placement. After this period, orders may already be processed or shipped and cannot be canceled.

Chargebacks & Payment Disputes

We encourage customers to contact us first so that we have an opportunity to resolve any issue before a chargeback or payment dispute is initiated.

Unauthorized or fraudulent chargebacks may be investigated and disputed with supporting documentation, including delivery confirmation, tracking records, and communication history.

Health & Safety

Due to the nature of dietary supplements, all sales are subject to strict hygiene and safety standards. We reserve the right to refuse returns that do not meet our return criteria.

NEED RETURN HELP?