Return Policy
If your package hasn’t arrived within the estimated time, contact us within 5 business days. If returned due to address errors, the customer covers re-shipment. For damage or incorrect items, notify us within 24 hours. Once confirmed, we’ll reship or refund at our cost.
Shipping Responsibility
We follow EU and Bulgarian regulations. You are responsible for ensuring items are legal in your country. We are not liable for restrictions outside our control.
Product Returns & Exchanges
Products can be returned within 14 days in unused, original condition with invoice. Return shipping is at your expense unless the product is defective. In that case, we cover all return costs.
Exchanges are also possible within 14 days if items are unopened and in resalable condition.
Delivery Times
- UPS Express: 2–4 business days
- UPS Standard: 4–7 business days
- GLS: 5–8 business days
All shipments are tracked and delivered to business addresses or pickup points. Delivery times may vary during holidays or peak periods.
Complaints & Support
Email support@ecosupplements.eu with order issues. We reply within 48 hours. Disputes follow Bulgarian commercial law.
Emails & Updates
You will receive order-related emails. Marketing updates are only sent if you opt in and can be unsubscribed at any time.